Returns are accepted no problem!

Returns, Refunds & Exchange Policy

We offer a full 14 day return policy on all unworn items. If you have received the item and are not totally happy with the quality or you feel that the color is not right then we are always happy to offer a full refund or replacement service.

Colours
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. We always make every effort to ensure the photograph is taken in conditions as close to natural daylight as is possible. If you are unsure of your colour then please order are color shades rings which are available under the products section.
If you are unhappy with a colour or shade of your product you can ask for an alternative by simply contacting us or using the exchange request label in your parcel. Please do not wear or try on styles if you are unsure about the colour. We make every effort to show you as many image views of our products as possible. Different computer screens have varying screen resolutions which may affect the image tones, contrast or quality.

Un-returnable conditions…
Wigs and hair items that have been used, tried on, worn out for a night, brushed, styled or used are non-returnable. This is for hygiene reasons due to the intimate nature of their use. Wigs with odor, cosmetics or perfume smells are also deemed unfit for resale and are also non-returnable.

Smells and odors…
Wigs and hair items that have been used, tried on, worn out for a night, brushed, styled or used are non-returnable. This is for hygiene reasons due to the intimate nature of their use. Wigs with odor, cosmetics or perfume smells are also deemed unfit for resale and are also non-returnable.

Just to try..
Wigs must be returned unworn, unused and with tags attached in their original packaging and in a resalable condition. It is not acceptable to purchase our various array of wigs / hair items simply to ‘try them on' or worse still wear them out for one night!

If you do need to make a return

You may return most new, unopened, unworn items in a resalable condition within 14 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (this is if you’ve received an incorrect or defective item, etc.).
Refunds will only be issued once the item has been sent back and inspected. Once received the refund should normally be within 5-7 days and is typically made on Friday afternoons.

If you need to return an item, simply send an email to returns@vanessagrey.com  Please include your order ID number which was included in your reciept email.