FAQs

Can I cut my hairpiece, wig or extension?
Yes you can, we would however advise you to visit a professional stylist for cutting on thinning. Also please note returns of cut items will not be accepted.

How do I wash and care for my hairpiece?
Yes you can as long as you use a mild shampoo (like the baby stuff), detailed care instructions are provided with products as well as how to remove tangles.

Can I color my hairpiece?
We do not recommend that you try doing this we provide a full range of shades blended or uniform. So if you can’t see your shade please inquire.

How do I store my hairpiece?
If you have one the best way to store your wig is on a wig stand. This not only helps prevent your wig from becoming tangled between wearing, it will also allow it to maintain its shape. Alternatively If you do not have a wig stand always store your wig turned inside out and place flat in an old shoe box or the like. . Extensions and Human Hair should be stored in a clean, dry place, away from dust and sources of high heat or flame.

How do I know if a hairpiece will fit?
We provide detailed product information for all our wigs and hair extensions. Wigs are fitted with an adjustable strap. We have never experienced any issues in regarding to fit of a wig. If you have questions call us or email us before you buy.

What is my hairpiece made from?
All our synthetic items are made from kanekalon which is sourced from Japan. For Human Hair we only top quality ‘A’ grade European Hair. (unlike many of our competitors). We do not utilise cheap heavily processed human hair from unreliable or dubious Asian sources.

Can I use heat appliances on my hairpiece?
Unless the item has been sold as High Heat item it is preferable not to. However wet curls can be applied to wigs and extensions. Once again you should not use straighteners unless the item is sold as High Heat,

Sytenthic Fibres Vs Human Hair
This is a personal matter of choice. Some people don’t like the idea of using human hair and with recent product developments it is now becoming harder and harder to tell the difference. Human hair does last longer than synthetic but is obviously more expensive. Also Human Hair can be much more readily styled however High Heat products do allow a fair bit of flexibility. However, rest assured that which one of our products you choose. It will always be of the very best quality and if looked after correctly should last for a very long time indeed!